Contact Us

Have a question about an order or a product? Our team is here to help.

Customer Support

Please include your order number and a clear description of your enquiry so we can assist you as quickly as possible. We aim to respond to all enquiries within 1–2 business days.

Returns & Refunds

If you'd like to start a return or have a question about a refund, please email us with your order number. You can also read our full Returns & Refunds Policy.

Product Enquiries

We stock a wide range of trusted skincare brands, all sourced directly from manufacturers and authorised distributors. If you have a question about a specific product or brand, please email us with the product name and your query.

Registered Business

Kemela is a trading name of Kemse Group Ltd, registered in England.